Returns & Refunds

Returns

We're sorry it wasn't right for you. Because of the nature of our products, we can only accept returns if the item is unopened with the seal intact, or if it's faulty.

Return process

Contact us via the form with your order number and reason for return. Once approved, we'll send you a return address. Return shipping is at your own cost, and we're unable to refund original shipping, taxes, or duties.

Faulty items

Sorry for the trouble. Contact us with your order number in the subject line, a description of the issue, and a photo or video showing the fault. We'll offer a full refund (including shipping) or a free replacement with free shipping, whichever you prefer.

Refunds

Once processed, refunds typically take 5 to 10 working days to appear on your statement, occasionally longer. If it's been over 14 working days, get in touch.

Cancellation

Orders can't be cancelled once placed.